stonelantern.com question or, well, rant really

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stonelantern.com question or, well, rant really

Post  Marko on Sun Nov 13, 2011 5:41 pm

Has anybody in the history of the world been able to successfully place an online order with Stonelantern? After several attempts I have now givin up, they do'nt even respond to e-mails requesting help. Maybe they just do'nt need the money, ah well I'll go somewhere else! Evil or Very Mad

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Re: stonelantern.com question or, well, rant really

Post  Billy M. Rhodes on Sun Nov 13, 2011 5:55 pm

Never tried, but do you have a Mac or a PC.

I think some sites are difficult or impossible for Mac's

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Re: stonelantern.com question or, well, rant really

Post  Marko on Sun Nov 13, 2011 6:04 pm

Hi Billy, i have a PC, old PC i must add but generally have no problem with shopping carts. I actually got through the shopping cart at one point to be told my user id wasnt valid so the transaction was'nt either, the user id they must have assigned me 5mins beforehand when signing up to an account. To add insult to injury they just sent me an e-mail with promotions their running so they at least acknowledge I now have an account. The wife will be happy I can window shop without spending Very Happy

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Re: stonelantern.com question or, well, rant really

Post  JimLewis on Sun Nov 13, 2011 7:02 pm

I have ordered books from them in the (distant) past. I don't recall any issues.

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Re: stonelantern.com question or, well, rant really

Post  Mitch Thomas on Sun Nov 13, 2011 7:33 pm

Mark
I have decided not to air mt problems with them.

Mitch


Last edited by Mitch Thomas on Sun Nov 13, 2011 7:59 pm; edited 1 time in total (Reason for editing : Recanted my post)

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Re: stonelantern.com question or, well, rant really

Post  marcus watts on Sun Nov 13, 2011 7:48 pm

hi,
i've purchased books & tools on several occasions in the past with no problems - rather than ranting on here about them though why dont you pick up the phone and place your order like that (800.776.1167 or 802.751.8455). i had a loyalty discount voucher to use that the web ordering couldn't accept or process, so a simple phone call got the order placed and the discount applied - no problems and a very helpfull lady who dealt with my order. (the phone call certainly worked better for me than starting an IBC thread about my voucher not working ! ) if it happens to be your old computer or operating system that isnt gelling with their secure shopping software it seems the obvious choice really ??

marcus

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Re: stonelantern.com question or, well, rant really

Post  Marko on Sun Nov 13, 2011 8:15 pm

Cheers for the feedback guys. On the information i've been given i wo'nt pursue an order. I could phone an order in but that'll be a costly from uk given the time to relay order, address details, CC details etc. Just feel it's a shame that such a well-known publisher have such a poor online checkout, you'd of thought that was bread and butter stuff if you have a website. I order almost everything online with no probs, I have now lost cofidence that even an order phoned in could be processed correctly.

Question/rant shared on forum + feedback and experiences shared = decision made, simples, thanks again

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Re: stonelantern.com question or, well, rant really

Post  reg-i on Sun Nov 13, 2011 9:30 pm

I ordered a pair of concave cutters from there when I opened them up I noticed that the blades really overlapped I then emailed them about this and there response was that there supposed to work like scissors and that's how there supposed to be I still have the email anyway the problem was never resolved but I was able to beat the cutters with a hammer to get them aligned right

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Stonelantern

Post  bonsaisr on Mon Nov 14, 2011 3:00 am

reg-i wrote:I was able to beat the cutters with a hammer to get them aligned right
OMG! affraid I don't know how to tell you this any better than they did. The blades on concave cutters are SUPPOSED to overlap. They are based on an old farrier's tool for trimming horses' hooves. (There is a member of the Rochester bonsai club who sharpens bonsai tools. An ordinary tool sharpener wouldn't know how.) Your hammered concave cutter is now probably ruined.
Iris

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Re: stonelantern.com question or, well, rant really

Post  Guest on Mon Nov 14, 2011 6:34 am

reg-i wrote:I ordered a pair of concave cutters from there when I opened them up I noticed that the blades really overlapped I then emailed them about this and there response was that there supposed to work like scissors and that's how there supposed to be I still have the email anyway the problem was never resolved but I was able to beat the cutters with a hammer to get them aligned right

Oooops. You shouldn't have done that. They should overlap to cut precisely. See photo below from a producer of the high quality tools.


Regarding the shopping online issues. Stonelantern have newer caused a problem like that for me. Uses them regularly and newer experienced any problems. Have you emailed them with your problem?

Regards
Morten

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Re: stonelantern.com question or, well, rant really

Post  Paul B (Scotland) on Mon Nov 14, 2011 1:13 pm


I ordered several books from them last year.

They arrived in Scotland within 10 days of my order.

I was sent a Spanish language version of one of the books in error. I emailed Stone Lantern and got a reply the following day to say that they would re-ship the Engligh language version at no extra cost to myself. I was also told to keep the Spanish version or pass it on to someone who could read Spanish.

My replacement English version arrived about 10 days later.

For me this is great customer service - I would order from them again.

Paul

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Re: stonelantern.com question or, well, rant really

Post  reg-i on Tue Nov 15, 2011 4:01 am

no they really overlapped I know what there supposed to look like, at one point on them the blades didn't even meet

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Stone lantern -superb service.

Post  SOUMYA MITRA on Wed Nov 16, 2011 1:17 pm

I am from India- in the last 5 years I have ordered 3 times to ship me books- the books arrived in 3 weeks
at my place . Never had problem of ordering or shipment. I
Ordered online from my old P.C.

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Re: stonelantern.com question or, well, rant really

Post  reg-i on Wed Nov 16, 2011 11:39 pm

i'm a little upset that everyone just assumes i'm retarded and this was my first pair of concave cutters

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Re: stonelantern.com question or, well, rant really

Post  fiona on Thu Nov 17, 2011 12:53 am

So some people have problems with particular online shops while others don't. It's as likely to happen at the grocery store down the road too. That's life. Just as there are plenty of other grocery stores, so are there plenty other stockists of bonsai tools.

This thread has now outlived any usefulness. I suggest we put it to bed.

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Re: stonelantern.com question or, well, rant really

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